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FAQ | Western Cable Services | United States
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Q - I want to upgrade my existing network to 1GB, do I need new cabling?
A - Not necessarily. Most existing Cat5e runs under 150ft can easily support 1GB and sometimes even 10GB speeds. We offer testing services to verify if your existing cabling is capable.
Q - I need new cabling installed. Can I use Cat5e to save some money?
A - There really is no point in installing any new cable lower than Cat6. The price difference is minimal, especially compared to future labor costs to replace it.
Q - What is the maximum distance for Cat6 cable?
A - 296 feet. The technical limit is 328 feet (100 meters), but you generally have to allow 16 feet total for the patch cables and equipment on either end. As a rule, we try to keep all cable runs to 250ft or less to ensure maximum speeds.
Q - Do you offer a Warranty?
A - Absolutely. We offer a 10 year warranty on installations. You are also covered by applicable equipment manufacturer warranties.
Q - Are you available on Holidays and weekends?
A - We do our best to service our customers. However, as a small business ourselves, we cannot guarantee availability outside of normal working hours of 8am - 6pm, Monday to Thursday, or on Holidays.
Q - Can you fix my computer?
A - No. We currently only offer services for network and security systems.
Q - CenturyLink / Lumen wants an insane amount of money to get my new internet service from the phone room to the office. Can you help?
A - Definitely. We can extend service from the DMARC or MPOP to your suite or IT closet for a fraction of the cost your service provider would charge.
Q - Can you run a new cable and setup WiFi in my house?
A - No, we do not offer residential services.
Q - What brands do you offer?
A - Our main brands are ICC structured cabling solutions, Corning fiber cabling products, Hanwha Vision (formerly Samsung Wisenet), APC, and Alarm.com for cloud based security systems and access control.
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