top of page
FAQ | Western Cable Services | United States
Have other questions? Please get in touch by using the Contact Form!

Q - I want to upgrade my existing network to 1GB, do I need new cabling?

A - Not necessarily. Most existing Cat5e runs under 150ft can easily support 1GB and sometimes even 10GB speeds. We offer testing services to verify if your existing cabling is capable. 

Q - I need new cabling installed. Can I use Cat5e to save some money?
A - There really is no point in installing any new cable lower than Cat6. The price difference is minimal, especially compared to future labor costs to replace it.

Q - What is the maximum distance for Cat6 cable?
A - 296 feet. The technical limit is 328 feet (100 meters), but you generally have to allow 16 feet total for the patch cables and equipment on either end. As a rule, we try to keep all cable runs to 250ft or less to ensure maximum speeds.

Q - Do you offer a Warranty?
A - Absolutely. We offer a 10 year warranty on installations. You are also covered by applicable equipment manufacturer warranties.

Q - Are you available on Holidays and weekends?
A - We do our best to service our customers. However, as a small business ourselves, we cannot guarantee availability outside of normal working hours of 8am - 6pm, Monday to Thursday, or on Holidays.

Q - Can you fix my computer?
A - No. We currently only offer services for network and security systems.

Q - CenturyLink / Lumen wants an insane amount of money to get my new internet service from the phone room to the office. Can you help?
A - Definitely. We can extend service from the DMARC or MPOP to your suite or IT closet for a fraction of the cost your service provider would charge.

Q - Can you run a new cable and setup WiFi in my house?
A - No, we do not offer residential services.

Q - What brands do you offer?
A - Our main brands are
ICC structured cabling solutions, Corning fiber cabling products, Hanwha Vision (formerly Samsung Wisenet), APC, and Alarm.com for cloud based security systems and access control.
bottom of page